Return & Exchange Policy 

Return & Exchange Policy – Womzon

 No Cash Refund Policy

Womzon follows a No Cash Refund policy.

Exchange Requests

Customers may request an exchange by emailing us at support@womzon.com along with their Order ID

• Products can be exchanged within 7 days from the date of delivery
• Items must be unused, unwashed, unaltered, and in original packaging
• Price tags, labels, and invoice/receipt must be intact

 Sale & Promotional Items

Products purchased on sale or during promotional offers are not eligible for exchange, return, or refund.

Color & Display Disclaimer

Due to variations in screen resolution, lighting, and photography, the actual color or texture of the product may slightly differ from what appears online.

Exchanges or returns will not be accepted for this reason.

Manufacturing Defects

Exchange or refund may be allowed only if the product has a manufacturing defect, subject to verification by our quality team.

Exceptional Refunds

Although Womzon has a No Refund Policy, refunds may be allowed in exceptional cases, such as:

• Product is out of stock after order confirmation
• Verified manufacturing defect

Price Difference Policy

If a product purchased at full price later goes on sale, it will be exchanged at the discounted price only. No price difference will be refunded.

 International Orders

Currently, no returns, exchanges, or refunds are offered for international online orders.

Credit / Debit Card Refunds

In approved cases, refunds for card payments will be processed after the defective product is returned and inspected.

Refund processing may take up to 15 working days from the date of receiving returned goods.

Non-Returnable Items

The following items cannot be returned or exchanged:

• Beauty products
• Fragrance items

Order Cancellation

Womzon reserves the right to cancel any order at any stage due to product unavailability or any other valid reason. Customers will be notified via email.

Order Enquiries & Complaints

• Order enquiries will only be entertained within 15 working days of order placement
• Claims or complaints will not be accepted after 7 days from delivery

Partial Shipments & Missing Items

If any item in your order is out of stock, available items will be shipped. Shipped items will be listed on the Airway Bill, which must be verified upon delivery.

In the rare case of a missing item, customers should contact Customer Support immediately, and the issue will be resolved at no extra cost.

 Partial Refunds via Vouchers (Wallet & IBFT Payments)

Partial refunds for orders paid via JazzCash, EasyPaisa, IBFT, or other wallets will be issued only in the form of vouchers, redeemable on the Womzon website, for the following reasons:

1. Stock unavailability

2. Customer-cancelled split orders

3. Returns on split orders paid through wallet payments

No cash refunds or wallet balance adjustments will be made.

Who Can Apply for Return or Exchange?

You may apply for a return or exchange within 10 days of delivery if:

• The product is damaged, stained, defective, or incomplete
• The product received does not match the size ordered
• The product is unused, with original packaging, labels, and protective stickers intact

 How to Apply for a Return?

• Email: support@womzon.com with:
• Order ID
• Reason for return
• Product details
• Return shipping costs will be borne by the customer
• Once approved, you will be provided with the return address by Customer Support

 Processing Time

• Returns are processed within 5–7 working days of receiving the item
• During peak seasons, processing may take up to 14 working days